Settings which enable QSO Mode and determine the behaviour at the POS terminal need to be applied as appropriate.
To do this:
•Access Polygon POS Management.
•Access the Default Location System Settings (or POS Location System Settings as appropriate).
•Navigate to POS Terminal Settings | Display | General.
Ensure the Insert new items at selected list position setting is enabled.
•Navigate to POS Terminal Settings | Quick Service Ordering | General.
Ensure that Enable QSO Mode is turned on.
Choose the required Conversational Ordering Mode by selecting either Customer-driven or POS-driven from the drop down options. As described above choosing POS-driven mode will instruct the POS terminal to accept entry of the items in the sequence programmed and each required choice must be entered before moving to the next choice. Choosing Customer-driven mode will allow the POS User to enter items/options in the order they are requested by the customer and returning to complete choices as appropriate.
If Customer-driven mode is selected, you must also set the Required Choices Enforcing Mode. The options available from the drop down are:
•Always Enforce
The POS User is not able to use the OK button to save and exit the QSO window unless ALL required choices programmed in the PLU Ingredients have been completed.
•Prompt in QSO Window
If ALL required choices have not been completed when the POS User chooses OK to save and exit the QSO window they will be advised of the missing required choice and offered the opportunity to exit and return later to fill the choice, or complete the choice now.
•Prompt at end of sale only
The POS User is not prompted for missing required choices until they try to finalise the sale at which time the choices MUST be completed).
Use the pick list button to select the QSO Instruction categories that will be available within the QSO screen under the Instructions button. These are instructional items that you want available to be added as options, but that are not actually included in the PLU Ingredient List programmed for the item being entered.
The Filter item ingredients in production display jobs setting only applies to users who are using the Polygon Paperless KMS. If this is selected, DEFAULT items will be excluded from the production display screens (ie. required and optional choices, optional ingredients and modified default ingredients only be displayed).
If you enable the Break parent item entry chain links setting, category links will be ignored after the QSO build screen is displayed. This setting is only relevant if you have a category that contains a combination of PLU’s that have PLU ingredients programmed (ie. you are using QSO mode for these items) and PLU’s that do not. For items that do not have a QSO ingredients list, category links will remain active.
The Enable PLU Ingredient Printing setting will substitute the PLU Name with any Production Ingredient programmed in the PLU Ingredients table for that PLU in the orders or summary list displayed on Kitchen Management System (KMS).
See Also:
POS Location Settings | POS Terminal Settings
Entering a Sale Using QSO Mode