Receipt Printer

Device Type

This option is only changeable when creating new peripherals.  Select Receipt Printer here.  

Printer Set

Optionally, you can select a Printer Set from the drop-down list available.  

If a Printer Set is selected, jobs to this receipt printer will be filtered according to the Sale Types and Printer Categories within the Printer Set.
See the section on Printer Sets for more information.

Enabled

This setting will automatically be selected and should only be un-ticked if a peripheral is temporarily out of use.

Port

Select the port on the terminal that the receipt printer will be connected to. Printers may be attached to a COM (serial) port, an LPT (parallel) port or a TCP (network device) port.  Printers which have been configured on another terminal can be shared across the network.  USB ports can also be used when they emulate a serial connection.  When a USB printer is in use, specify the COM port which it is emulating.  

•For serial printers a COM port will need to be selected (often this is COM2).

•For parallel printers a LPT port will need to be selected (often this is LPT2).

•For Ethernet (TCP) printers a TCP port will need to be selected e.g TCP2. If you are choosing to use TCP printers, you will need to contact your distributor to ensure that physical printer is correctly configured for TCP recognition.  

•To share a printer which has been setup on another POS Terminal select Network.  This will display a list of printers which have been added to other terminals.  Select the printer you wish to share and then click Select. Click here for more information about sharing peripherals across the network.  To print through a printer which is attached to a terminal in a different POS area, you need to enable cross area printing.  See section Location System Settings > POS Terminal Settings > Cross Area Printing for instructions on enabling cross area printing.

Note: If you have one printer which is to function both as a receipt printer and as a production printer, you will need to set it up twice – once as receipt printer and once as production printer.  The selected COM or TCP port MUST remain the same for both entries.

IP Address & IP Port

For TCP printers an IP Address and IP Port must be entered.  The default IP Port is 9100.  These options will not be available unless the Port setting is set to TCP.  

Device Model

This is where the specific model or type of printer is entered in to the system.  If the model is unknown then select the 'Generic Printer' option.

If the printer you are installing is on Redcat's list of supported printers capable of rendering a QR code, and it is not listed individually in the Device Model drop-down list, you may choose instead:

•Epson - QR Code Capable

•Bixolon - QR Code Capable

•Citizen - QR Code Capable

•Element - QR Code Capable

Device Name

This is where you give the device a unique name that identifies it within the system. For example, ‘Receipt’ or ‘Cashier’.

Enable DSR Flow Control

This setting is automatically applied when certain types of printers (device models) are selected. Please note that printers which require DSR Flow Control will also require a printer cable with the pin out configuration necessary for DTR/DSR flow control.

Default Receipt Printer

If you have more than one receipt printer you must tell the system which receipt printer is the default, unless you want receipts to print on all printers, every time a sale is processed.

Select the Default receipt printer setting to make this printer the default. Notice that a “D” appears in the first column next to the default printer.

This functionality is particularly useful if you have the need on occasion to print a receipt somewhere other than your normal receipt printer.   There is the availability while using the POS terminals to print to an alternative receipt printer – where all receipt printers for the terminal are displayed and a choice made.  

See Also: Front of House > Finalising a Sale > Select Printer Button

Device Timeout

If the setting, Enable DSR Flow Control is enabled, the device timeout will automatically default to 7 seconds.

Report Settings

Number of copies

If you require more than one copy you can set the number of copies printed per transaction

Header offset

This refers to the number of lines left before the header on the receipt.

Footer offset

This refers to the number of lines left after the footer on the receipt.  

Compress report

This setting will automatically collate like PLUs on the receipt. For example, if a sale contains more than one instance of the same PLU it will appear on the receipt as “3 x Roast Lamb”. If receipts are printed uncompressed the receipt will appear as “1 x Roast Lamb, 1 x Roast Lamb, 1 x Roast Lamb”.

Print in PLU Class order

This setting will print items on the receipt in PLU Class order (see section PLU Classes Overview). For example, ‘Entrees’ will be printed ahead of ‘Mains’. If the function is not turned on the receipt will print items in the order that they were entered on the terminal.

Print Customer Details

If you select this option, any customer details which have been collected during the sale will be included on the customer receipt.  This is useful if the receipt is to be attached to items for delivery.

The receipt printer will automatically print every PLU that has a price. However, if you want PLU's that do not have prices such as instructions to print on receipts, then the relevant Production Categories will need to be assigned to the printer.

To Assign Production Categories:

•Click on the Assign Production Categories button;

•Select the desired Production Categories then click the Select button;

•Press OK to save

Note:  If a Printer Set is assigned to this printer, the Printer Categories assignment in the Printer Set will override any category assignment applied here.